Why is Outsourcing your Technology to us so promising?
We realize most small and midsize companies can't justify or afford the expense of supporting and managing an in-house IT staff. That's why we provide reliable IT outsourcing that allows you to grow your business with secure, high-performance information systems, without the high cost. IT outsourcing with Macrolevel gives your business the best of both worlds because of:

• Cost effective
• Personal attention
• Highly educated personnel
• Broad knowledge of different technologies
• Huge knowledge database with FAQ's, How-To's and articles
• Wide range of products and services from one place
• A massive depth of knowledge
• Certified trained engineers
• Multiple support avenues including phone, email, remote access, and on-site visits
• 24/7 support** and proactive monitoring to catch problems before they start
• Complete accountability
• Access to a wide range of IT professionals for top-tier troubleshooting

The most important is, that it is not necessary to hire some specialists for any different job, or to contact different specialized companies.

Reasons to outsource. Many. Enough.

Proactive:

Regularly scheduled onsite visits by IT Professional(s)
Maintenance checklist and documentation that ensures consistent service delivery
Thorough documentation of your network
Your business goals are what direct our efforts
Server maintenance and troubleshooting
Workstation maintenance and troubleshooting
Virus Protection and Microsoft OS updates

Available:

Multiple IT Professionals
24/7/365 (Always available)
Never Sick and Never on Vacation
Emergency response time of 3 hours or less guaranteed (our goal is 1 hour)
IT Professionals are available to answer your questions using ticketing system or by phone when not onsite at your office
Increased flexibility for busy times, slow times, projects, upgrades
Will never quit because of career or job change like full time employee

Affordable:

No Interviewing process overhead
No Payroll tax overhead
No Vacation Pay overhead
No Workers Compensation overhead
No Training Cost overhead
No Performance Review overhead
No Background check overhead
Predictable Monthly budget

Accountable:

Satisfaction Guarantee
Director of IT management oversight (MCSE)
Support Coordinator management oversight
Support Advisor management oversight
Follow Microsoft Standards and industry standard best practices
Support systems created to ensure items don't fall through the cracks
Detailed documentation of your network and support visits available to view 24/7/365
Regular customer satisfaction surveys after every support visit

Knowledgeable:

15 Years of IT industry experience
Large knowledge base
Certified engineers and technicians
Not Learning on Your Time

These are good reasons and as a business owner I am sure you can think of more. Let's sit down and talk about how our companies can work together and how we can reduce your expences for full time staff and save your money. Because at Macrolevel, if you are not happy we are not happy too.

Our technical team receives the ongoing training and certifications needed to stay up-to-date on the latest technology. Our network field service engineers have A+ certification MCSE and many carry additional certifications such as CAN, CNC, CCNA, CCIC and various other manufacturer-specific certifications.

Think of us as an extension of your business. Rely on us to provide outstanding customer service and the best technology solutions for your unique situation without the expense of maintaining a full-time IT staff. With Macrolevel, you can focus on making your business more efficient, productive, and profitable while we turn advanced technology into practical solutions.

Ready to outsource your IT needs to certified reliable specialists? Contact Macrolevel today.

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*Usually we cover not only New York City / LIC areas. Contact us for more information.
** 24h support not available for all services provided by Macrolevel.