Advanced service and application availability monitoring

The advancements in technology aren’t just related to faster processors and more storage and larger displays. Looking for and resolving issues don’t necessarily involve hours of research, taking apart a machine or performing a full install. Today, the software that Macrolevel uses to monitor your network (and also our own infrastructure) can look for problems before they become critical, alerting an engineer and providing background information. That engineer can immediate connect to the server, desktop, laptop and even mobile device that is having the problem and begin working on resolutions immediately. And why not prevent issues before they happen? Using proactive solutions can keep your operations running smoothly, 24/7/365.

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24/7 Network Monitoring

Ours state-of-the-art combination of virtualized hardware and software proactively monitors key network servers, managed switches, routers and workstations to identify potential problems before they cause downtime. The service automatically scans event logs from critical servers and workstations, then filters and analyzes these system events based on an extensive support database. When it detects a problem, it executes special corrective scripts or generates alarms to notify appropriate service personnel. For problems requiring onsite service, we'll quickly dispatch a Microsoft-certified network field engineer 24/7 with a guaranteed 4-hours emergency response time *.

Macrolevel provides the ultimate in advanced network and server monitoring tools.  Our custom tools (in addition to software from our partners and customized third-party applications) enable us to ensure the availability of network components, individual servers (including virtual), services running on individual servers, while also measuring traffic and usage.  It saves costs by avoiding outages, optimizing connections, and saves time by giving you a single location to view all of your monitored services.

We continuously monitor every piece of your and our network -- 24 hours a day, 7 days a week.  Our staff is available 24/7/365 to make sure that your server is up and running.  We can tell you if your server is running, how much memory it has available, how much hard drive space is available, if the secure server is working, and much more.

Here are some of the ways that our monitoring services can help you:

Optimize Your Network and Avoid System Downtimes

Businesses increasingly rely on their networks to move data, provide communication, and enable basic operations. Performance loss or system outages can seriously impact the bottom line of your business. Continuous network and server monitoring enables you to find problems and resolve them before they become a serious threat to your business.  This allows you to provide a better standard of service and you can adjust services as needed saving you money.

Alarms & Notifications

Our monitoring systems can send you text messages, emails, notify pagers, HTTP request, event log, syslog, SNMP Trap, etc . whenever there is a service alarm. Here are a partial list of the current available monitoring services:

  • SNMP: Sensors using the Simple Network Management Protocol (supports SNMP V1, V2c and V3)
    • SNMP Traffic: Supports monitoring of bandwidth (bits/s) and volume (bytes), as well as number of packets and errors via SNMP for a particular port or network card on PCs, servers, switches, firewalls, printers
  • WMI: Sensors that use Windows built-in WMI (Windows Management Instrumentation) to access monitoring values
    • WMI CPU Load: Measures a system’s CPU load (total and per-CPU)
    • WMI Memory: Displays free system memory (MB and %)
    • WMI Disk Space: Free disk space on fixed drives (MB and % per drive)
    • WMI Network Card: Measures traffic going through network cards
    • WMI Page File: Checks the usage of the Windows page file
    • WMI Service: Checks if a service is running and optionally restarts a service if not
    • WMI Event Log Sensor: Monitors a system’s application, system and security event log for specific events
    • WMI Process: Monitors one process via WMI
    • WMI File: Monitors file size and existence, as well as changes to a file via WMI
    • WMI Query: Performs a custom WMI query
    • WMI Vital System Data: Users can select from more than 20 different vital Windows system parameters (CPU: Percent Processor Time, CPU: Processor Queue Length, CPU: Processor Percent Privileged Time, CPU: Processor Percent User Time, Thread Context Switches, Memory: Free Physical Memory, Memory: Total Visible Memory, Memory: Pages/sec, Memory: Page Faults/sec, Memory: Page Reads/sec, Memory: Page Writes/sec, Memory: Pool Nonpaged bytes, Pagefile Usage, Disk: Percent Disk Time, Disk: Current Disk Queue Length, Disk: Reads/sec, Disk: Writes/sec, Network: Bytes Total/sec, Network: Bytes Received/sec, Network: Bytes Sent/sec, Server: Bytes Total/sec, Server: Bytes Received/sec, Server: Bytes Sent/sec, etc.)
    • WMI Exchange Server 2003: Monitors vital readings of an Exchange Server 2003
  • HTTP based services
    • HTTP: Monitors a web server via the HTTP protocol
    • HTTP Full Page: uses Internet Explorer browser to measure download time for a webpage including all page elements
    • HTTP Advanced: Monitors a web server via the HTTP protocol with various advanced settings (e.g. check a web page’s content or to use proxy server or authentication), also measures download bandwidth, number of bytes and time-to-first-byte
    • HTTP Transaction: Monitors a web server using a set of URLs to monitor whether logins or shopping carts are working properly
    • HTTP Content: Monitors a value returned by a HTTP request
  • VMware Servers
    • VMware ESX Host Server: Monitors vital parameters of VMware ESX Host servers
    • VMware Virtual Machine: Monitors vital parameters of a single virtual machine (for VMware ESX Servers and VMware Virtual Center Servers)
  • File Servers
    • Share Disk Space: Monitors free disk space of SMB shares (Windows/Samba)
    • File: Monitors a file's existence, size, and age and also discovers changes to the file
    • Folder: Monitors a folder's availability; the contained files' count, age, and size; changes to the folder's content.
    • HDD Health Sensor: uses SMART feature for IDE disk drives to measure drive temperature, drive failures, etc.
  • Mail Servers
    • SMTP: Monitors SMTP-based email servers (Simple Mail Transfer Protocol)
    • POP3: Monitors POP3-based email servers (Post Office Protocol V3)
    • IMAP: Monitors IMAP -based email servers (Internet Message Access Protocol)
    • SMTP&POP3 and SMTP&IMAP Email Round Trip Sensor: sends an email by SMTP and measures the time until it reaches a POP3/IMAP inbox
  • Various TCP and UDP based services
    • PING: Performs one or more PINGs to monitor the availability of a device and optionally measure packet loss
    • PORT: Checks the availability of TCP-based network services
    • FTP: Monitors the availability of a FTP server
    • DNS: Checks a DNS (Domain Name Service) server
    • RDP (Remote Desktop): Checks the availability of a device’s RDP service
  • SQL Servers
    • Microsoft SQL Server: Checks Microsoft SQL Server connections
    • MySQL Server: Checks MySQL Server connections
    • Oracle SQL Server: Checks Oracle SQL Server connections
  • NetFlow
    • NetFlow: Monitors Cisco switches using NetFlow V5
    • NetFlow (Custom): User configurable version of the NetFlow sensor
  • Packet Sniffing
    • Packet Sniffer (Header): Looks at the headers of the data packets to account traffic by IP, by port, by protocol, etc.
    • Packet Sniffer (Content): Reassembles data packets to streams and looks into the payload data of the streams to assess the type of traffic (e.g. SMTP, HTTP, IMAP, file sharing, NETBIOS, etc.)
    • Packet Sniffer (Custom): Accounts packet data implementing user-specific rules
    • “Smart” sensors that e.g. automatically discover quad-core CPUs, allowing to monitor the total CPU load, as well as the individual cores

 

Macrolevel monitoring service detects network, system, and application level failures and notifies our support engineers or service level contacts. Checks are performed using various methods to avoid false positives and provide an accurate view of the availability of your services.

Proactive network monitoring can identify problems and direct the right resources to solve issues before failure or downtime occurs. When we're monitoring your network, you're free to focus IT resources on building your business, not playing catch up. Want to work with a company that takes a proactive approach to monitoring your system and reduces downtime? Contact Macrolevel today

* Service contract required