Services: More about hosting and hosting plans

By purchasing a Web hosting package from us, you can quickly, easily and affordably launch, run and maintain one or more websites for your small- or medium-sized business, or your own homepage with online photo-album, information about your family, friends and hobbies. Our 24/7 Network monitoring, 99.9% server uptime, and our always-on support team combine to produce rock-solid reliability.

Macrolevel recognizes that down time is not an option for your web site. That's why we invest heavily in hardware and our facilities are carefully chosen to ensure that clients are up and running on the web 24 hours a day, 7 days a week, 365 a year.

Always aiming at the ultimate goal: total satisfaction of our clients, we at Macrolevel maintain servers both in Hong Kong (i-Advantage Data Center) and the USA (SAVVIS Data Center) thus ensuring versatility, choice and numerous opportunities for your business or home web solutions.

Usually we offer two hosting plans, which are suitable for most small and middle-size business, SOHO and home users. Of course, we are enough flexible to offer any hosting solution to meet your specific requirements, even it is not listed here. Just contact us for more information. The list of standard features is below:

  Features
5,000MB Lite
50,000MB Pro
Price
$15/month
$25/month
Disk storage
1,000 MB
50,000 MB
Data transfer
20GB/month
500GB/month
24/7 tech support
Free subdomains
15
30
MySQL databases
10
20
Domain parking
5
10
FTP accounts
15
30
Webmail
SMTP, POP3, IMAP servers
Unix-based
Web-based control panel
Custom 404 error page
PHP4, PERL, Python, Ruby, TCL
Anti-virus and anti-spam protection
30-day Money-back Guarantee
Unlimited number of E-mail accounts
FrontPage 2002 extensions
Personal CGI-BIN
Password protected directories
Secure Socket Layer (SSL)
Server Side Includes (SSI)
Pre-installed scripts
WAP support
Web site statistics
   

 

   
  Features Description
Lite
Pro
Price Lite plan: $15/month.

Pro plan: $25/month.

There are no setup fees and no additional charges.

$15 / mo
$25 / mo
Disk storage Disk space is the amount of space allotted to your web hosting account. This space is used to store your html files, graphics, audio/video files, e-mails, database and any other files that may make up your web site. With MIC you benefit from having 500 MB of disk space with our Lite plan - enough space to publish any type of web site. However, if your site will have many multimedia files or other heavy-duty content, consider using our Pro plan. It gives you 1500 MB of disk space and the freedom to grow without having to worry about space constraints.
1GB
50GB
Data transfer Sites that go over their bandwidth limit are charged $5 per each additionally generated GB. If you need more bandwidth, consider our Pro plan: its 21GB/mo. Traffic allowance should meet the requirements of almost any site. The charge for additional bandwidth with the Pro plan is only $3 per each additionally generated GB.
20GB
500GB
24/7 tech support Superior customer service is our highest priority at Macrolevel. Our highly-skilled hosting support team is at your service 24 hours-a-day, 7 days-a-week. You can send your questions or requests through our ticketing system at suresupport.com by simply completing an online form. You will be notified by e-mail as soon as your ticket is answered – within one hour, guaranteed, and often much sooner.
Any domain support We can host any domain name extension. Just register your Web site name and set the DNS servers for it to the ones we will give you, or use your own DNS servers and set up a zone to point to our server's IP address.
Free subdomains Subdomains are individual Web addresses built upon a pre-existing domain name, e.g. sub.yourdomain.com. For example, if you wish to have a separate web site for your sales department, you could create a subdomain called sales.yourdomain.com. This way the URL of your sales web site will look more professional and thus add to the total competence of your web presence. With MIC you can have as many subdomains as you need. We offer up to seven subdomains as part of our Lite hosting plan and 21 for our Pro plan. If you need more, there is a small one-time fee of $5 per additional subdomain for the Lite plan or $3 for the Pro plan.
15
30
MySQL databases

A database is a structured collection of data. It may be anything from a simple shopping list to a picture gallery or vast amounts of information in a corporate network. To add, access and process data stored in a computer database, you need a database management system such as MySQL. If you wish to have any newsgroups, message boards, forums etc. on your Web site you will need a database.

When buying a Lite hosting plan from us, you get two MySQL databases, which you can easily manage through the online phpMyAdmin Database Manager, found in the Control Panel. With our Pro plan, six MySQL databases are included.

10
20
Domain parking When you have a domain parked on your account it will act the same way as your primary domain. It will show the same site and any e-mail sent to the parked domain will be delivered to the mailboxes you already have for the primary domain.

For instance, if you have mydomain.com, mydomain.net and mydomain.org, and need all of them to open your Web site, domain parking may be the right solution for you.

3
9
FTP accounts You may use your favorite FTP program to upload and download files anytime from anywhere. You can also set an FTP account for each subdomain you have.
15
30
Webmail Each MIC account comes with a complete Webmail solution, so you can check your e-mail anytime, anywhere.

Your mailbox has its own address book, basic and advanced e-mail filters, as well as multi-language e-mail support. You can view, compose, forward, save, and edit your messages, as well as set privacy options, and customize most other features.

The address of your online Webmail is easy to remember - just add "/webmail" after your domain name, such as http://www.mydomain.com/webmail. Enter your e-mail account username and password, and you are ready to go!
SMTP, POP3, IMAP servers SMTP: Our SMTP servers allow you to send e-mail from you@yourdomain.com. Bear in mind that the SMTP server is using the POP-before-SMTP authentication method. What this means for you is that you will always have to log into the incoming mail server (POP3/IMAP) before being able to send through the outgoing mail server.

POP3: Each of our shared hosting packages comes with POP3 e-mail accounts in addition to e-mail forwards, aliases, and auto-responders. This means you can retrieve e-mail directly from mailboxes on the mail server using an e-mail program such as Eudora, Outlook, or Outlook Express.

IMAP: Our IMAP server will permit your "client" e-mail program (e.g. Eudora, Outlook) to access remote messages stored as if they were local. For example, e-mail stored on an IMAP server can be accessed from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files back and forth between these computers.

Unix-based Our servers are running a heavily-customized version of Red Hat Linux, one of the most stable server operating systems available.
Web-based control panel Our in-house developed online Control Panel allows you to manage every feature of your hosting account. Following are some (not all) of the options available to you:
- Update your contact information.
- Upload and edit files online.
- Create and delete subdomains.
- Park more domains to your account.
- Check detailed site statistics.
- Create and manage mail accounts.
- Create and manage FTP users.
- Create and manage MySQL databases.
- Install various scripts in your account.
- Enable/disable the FrontPage server extensions.
- Protect parts of your web site.

It is easy to remember how to access your online Control Panel - just add "/cp" after your domain name, such as http://www.yourdomain.com/cp.

Custom 404 error page You can create a custom 404 error page for your visitors. This can help you retain visitors who may leave if they get the standard "File not found" page. With a little customization, you can make your 404 page consistent with your site design and much more informative, and provide your visitors with the chance to navigate to other places in your site.
PHP4, PERL, Python, Ruby, TCL We always do our best to provide our customers with the latest and most stable versions of available programming languages. We offer support for Perl, PHP4, PHP5, Python, Ruby and TCL.
Anti-virus and anti-spam protection E-mail transmitted worms and viruses have recently become quite a problem not only for users around the world, but for Internet Service Providers as well. Here at MIC we employ a simple but very powerful anti-virus solution. When enabled, the anti-virus software will scan all incoming messages. In case viruses are found, the server will not deliver the infected messages to the user's mailbox. The anti-virus software is disabled by default, and can be enabled from the Mail Manager in the online Control Panel.
30-day Money-back Guarantee We offer an unconditional 30-day money-back guarantee on our hosting service. If for any reason you decide to cancel your account within the first 30 days, simply notify us -- via e-mail (use this form) or by using the ticketing system at suresupport.com -- and we will promptly refund all the fees you have paid, except those for domain name registration, which are not refundable. Arrangements can be made to transfer your domain name to a new provider.
Unlimited number of E-mail accounts With MIC's hosting plans, you can have an unlimited number of e-mail accounts with each domain name you host with us. The mailing system we operate allows you to configure custom auto-responders for each mail account as well as automatic forwarding to one or more e-mail addresses. Also, our mail servers allow you to manage each mail account via POP3 or IMAP locally from your machine.
FrontPage 2002 extensions FrontPage is a Microsoft Web page authoring tool that requires special server extensions to function properly. All our hosting plans include FrontPage extensions. All you have to do is login to your Control Panel and click a button to install them.
Personal CGI-BIN CGI (which is a protocol that stands for Common Gateway Interface) is used to accomplish tasks, such as the operation of a hit counter or guestbook, that are not supported by basic HTML. To run these functions you need to place your CGI scripts in the CGI-bin directory located in your Control Panel. This directory is set up with special permissions to execute CGI scripts.
Password protected directories Our fully automated password protection feature allows you to protect directories in your hosting account. You can do this via our easy to use online control panel, by simply clicking a button. Just choose the directory you would like to protect, and then create a user and a password... that's it!
Secure Socket Layer (SSL) SSL is a protocol that uses encryption to safeguard the transmission of sensitive data. Compatible with all modern browsers, it is wise to use SSL when you process credit card transactions on your website, or when you have password-protected areas of your site.

At Macrolevel.com, your site visitors will be able to connect through SSL using a shared security certificate. If you wish to install a personal security certificate (dedicated to your domain only), you need to purchase one from a certificate authority. Our fee to install and maintain a security certificate is $30 billed annually.
Server Side Includes (SSI) Our servers support Server Side Includes (SSI), a method of calling code from within a page. SSI makes it possible for you to include a snippet of HTML code into a page or a group of pages. When you want to change the code, you simply change it in one place, and then all the other pages are updated automatically.
Pre-installed scripts You receive several pre-written scripts that come along with your hosting account from MIC. These include Site Search Engine, Guestbook, and FormMail:

Site Search Engine: Take advantage of our search engine feature that will help your Web site visitors search throughout your site. Site Search Engine is easy to use and can be installed with the click of a button by logging on to your Control Panel.

Formmail: The FormMail feature provides you with instructions about how to create a form on your Web page that will collect information and then e-mail the results to an e-mail address of your choosing.

Guestbook: Guestbook is the place where the visitors to your Web site can post their opinions, recommendations or complaints. Such a feature can provide useful feedback.
WAP support WAP (Wireless Application Protocol) is a specification for a set of communication protocols to standardize the way that wireless devices, such as cellular telephones and PDA devices, can be used for accessing information over the internet. Our servers are configured to handle applications and scripts that deliver WAP content.
Web site statistics The Site Statistics feature found in your Control Panel gives you access to statistics about your Web site, such as hits, visits, etc. Site Statistics are updated once every 24 hours. You can choose basic statistics offered by Webalizer (this is the default setting) or more detailed statistics through AWStats.
   
   

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