Sometimes the biggest IT challenge is not having the IT staff or expertise internally to support your systems 24 hours a day. Macrolevel's remote helpdesk service combines expert hardware support with "how-to" support on popular software applications, giving you all the support you need to help maximize end-user productivity and ensure flawless operations.

Remote Support

Remote support service provided by Macrolevel is a advanced technology that enables us to establish secure, Web-based remote access to your computers and networks. Our certified engineers can view, diagnose and troubleshoot problems online. The support team will actually troubleshoot your desktop (and server, if necessary), download required patches or software updates once you give them permission online.

With remote support, you'll avoid on-site visits and shorten call response time. Remote support provides powerful 24/7 support capabilities without investing in expensive hardware and software or compromising your network security by opening ports on firewalls.

On-Site Service

Though many IT problems can be solved by phone or remote access, sometimes you just need hands-on computer and network support. Some maintenance services cannot be done remotely like installations and upgrades. With personal on-site visits, we can maintain a working knowledge of your IT structures and address IT concerns to prevent system problems and network downtime before they happen.

Macrolevel's expert technical support team has provided fast on-site service to small and mid-size businesses in the NY Tri-state area since 2005. With our on-site service you'll have access to qualified professionals who possess the right level of technical skills and industry exposure. We provide system design and development, information technology management, technical support and computer services on an extensive range of hardware platforms and software disciplines.