Macrolevel Inc. is a privately held company based in New York, USA, founded in 2005.

Past.

Although small and midsize companies make up a large percentage of business, they are grossly underserved by large IT outsourcing firms like EDS, IBM, Accenture, etc. or moonlighting independent consultants. Macrolevel, Inc. was started in 1992 by founder Sergey Milanov as Generals Co. in small European country Bulgaria as a small IT service company.

Generals quickly grew and built a loyal client base in the Bulgaria's capital Sofia. In 2001, founder Sergey Milanov, well known in Bulgarian IT branch, author of hundreds publications, took a decision to start new project, named Computer Experts Group. This new organization, unified Bulgarian IT professionals, fast became very popular, and currently it's Web site ComExGroup.com is one of largest Bulgarian Web sites with information about computers and technologies. By 2002 Computer Experts Group had grown to 6 employees with annual sales doubling every year and a consistent, positive cash flow, and thousands registered members.

In summer 2003, S. Milanov has moved to the U.S.A., and started as independent IT consultant in 2004, serving home users and small companies. Macrolevel, Inc. was founded in 2005 and thrives on the simple concept of providing excellent service. Reliability, responsiveness, courtesy, honesty, and far-sightedness are all primary qualities of the way that Macrolevel provides service. This has enabled Macrolevel to build a loyal client base with the sole source of growth being referrals and not hard-sell advertising.

Present.

We have been in business since 1992. Macrolevel has built a system of procedures and policies that allow us to provide consistent, responsive, and high quality IT services and products for their clients. Macrolevel engineers offers turn-key services to small business clients from Internet access to servers to Web and e-mail hosting, computer repairs and maintenance, OS setup, wired and wireless network design and implementation and much more. This greatly simplifies a small businesses' IT needs as all of these services are provided by one vendor.

We understand the fact that most small and midsize companies can't justify or afford the expense of supporting and managing an in-house IT staff. That's why we provide reliable IT outsourcing that allows you to grow your business with secure, high-performance information systems, without the high cost associated with full-time staff. IT outsourcing with Macrolevel gives your business the best of both worlds with:

• A massive depth of knowledge
• Certified trained engineers
• Multiple support avenues including phone, email, remote access, and on-site visits
• 24/7 support and proactive monitoring to catch problems before they start*
• Complete accountability
• Access to a wide range of IT professionals for top-tier troubleshooting
  

Our technical team of educated IT professionals receives the ongoing training and certifications needed to stay up-to-date on the latest technology. Our engineers and consultants have A+, Network+, Linux+ certification, MCP, MCSE and many carry additional certifications such as CAN, CNC, CCNA, CCIC and various other manufacturer-specific certifications.

Information, products and services, offered by Macrolevel , is a fully backed by an established US company and a dedicated full-time team. While some offerings from individuals may look attractive, they don't provide the peace-of-mind and commercial focus that are essential cornerstones of services where business is concerned. You need reliable, timely support from people that know how important speed, quality of information and trust are to your business, and Macrolevel delivers.

* 24/7 support not available for all services. See detailed services description or contact us for more information.

Looking Toward the Future.

Think of us as an extension of your business. Rely on us to provide outstanding customer service and the best technology solutions for your unique situation without the expense of maintaining a full-time IT staff. With Macrolevel, you can focus on making your business more efficient, productive, and profitable while we turn advanced technology into practical solutions.